Company Profile

We are a well established and successful Heating, Ventilation and Air Conditioning company offering specialist services throughout the UK.

We have two operating divisions working primarily in the industrial, commercial, retail and hotel sectors.   The two divisions are:

People

“Our people are responsible for the reputation of the company”

Time and again, we have found that, like us, customers value consistency of staff, well trained people and recruitment from the local community.

We work hard at achieving all of this in a number of ways, including maintaining a directly employed workforce of engineers who benefit from a programme of professional development and apprenticeships.  Over the years, we have found that this approach creates a working environment which motivates the workforce, rewards good performance – and earns praise from our customers. 

Supportive comments we have received for the staff and the company include the following:

Store Development Manager for a national retailer: "ACE has provided Air Conditioning & Ventilation Installation and Maintenance Services to our stores now for about six years.  They continue to provide us with a quality service, both in terms of engineering and contract management, at consistently competitive rates and we are happy to say they are one of our preferred contractors.”

Director of Housing, Neighbourhood Services and Regeneration for a Local Housing Authority, Derbyshire: “Thank you for a successful completion to the Air Conditioning and Ventilation project.  It has been a pleasure to work with your organisation, and your staff have been a credit to your company.  The project has been well managed and carried out, staff have been neat and tidy and always courteous and understanding.”

Mechanical Services Engineer for a Nottinghamshire contractor: “Please pass on my thanks to your lads for the way in which they carried out the works.  The client was impressed by your workforce’s attitude, tidiness and workmanship.  They are a credit to your company and the industry.”

Group Accountant for a Buckinghamshire timber company: "We are very happy with the installation - your guys did a great job!  Not one word of a problem or inconvenience from any of our staff - we were very impressed."

Operating Area

We operate nationally throughout the UK, providing Installation and
Maintenance Services to multi-site clients.

IT Infrastructure

We continue to make substantial investment in IT systems to ensure best possible performance on behalf of our customers.

Latest advances include remote Customer Access and Handheld technology - two convenient, time-saving systems which allow our customers to receive up to date information on their contracts in “real time.”

Usually, this technology can be easily integrated into our customers’ systems through our main operational software, which is based on Vixen. Where this is not possible, it can be accessed via a web portal. The Customer Access system allows dial-in access so that customers can view their contract in our engineers’ diary systems whether or not they have the handheld technology.

The use of handheld computers by our engineers not only enables our  customers to see the status of their contract there and then, but they can also receive electronically - without the fuss of paperwork - documents such as service reports and F Gas compliance certificates.
Briefly, our ICT infrastructure features the following: 

• Hardware
  • Secure network of PCs across all sites
  • Resilient server configuration
  • Handheld computers for engineers
• Software
  • Call logging and tracking
  • Fully integrated software linking operational staff, accounts and engineers
  • Link to client systems
• ICT Staff
  • In-house staff trained to support the network and software and provide training to users
• Systems Accessibility
  • System accessible 24/7 by all customers, staff and engineers, including out of hours call out staff

Training

Our strength lies in the skill and knowledge of our staff. This is precisely why training & development is a central part of our culture.

Each division of the business has its own Training & Development Plan. This consists of ongoing programmes designed to ensure that staff are technically competent and customer focused in all that they do. Each Plan includes a mix of external training and programmes at our in-house training facility.
Core training includes:

After Care

Continuity of service is vital to our customers – and we provide this through our in-house ‘out of hours’ call out service operated by our own staff. We know that speed is often a vital factor so the service has full access to rotas of fully-trained trades people and to computer systems. Also, our handheld computers are loaded with satellite navigation software for prompt location of the most suitably qualified person to deal with the call.

A major benefit of our After Care Service is the comfort and assurance that any problems or breakdowns will be dealt with promptly and safely. It helps to ensure minimum disruption of your business and allows us to maintain high levels of customer satisfaction.

Company Values

We are proud of our strong and dedicated workforce, and of the values we all share. Above all, we strive to look after the interests of both our staff and our customers who we believe are at the heart of our success.

Our values, which run through all our plans, are:

• Long-term customer relationships

• Trust and honesty in all our relationships

• Technical and professional excellence

• The training, development and welfare of our people

• The environment and the communities in which we work